John Oates Ltd are your vehicle warranty partners for your horsebox build
About John Oates Warranty
John Oates Horseboxes covers the warranty on the horsebox build and paint work. As a reflection of the build quality and the confidence in your horsebox we offer a comprehensive warranty cover.
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When you purchase a John Oates Horsebox through one of our agents or direct from us, you can be certain that the product lives up to our high quality standards. This is supported by our warranty service policy using only genuine parts and accessories.
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Servicing Schedule
To ensure the safe operation and long life of your John Oates horsebox, an approved John Oates Agent or approved center must carry out a service:
• 6 months after purchase
• 12 months after purchase
• Annually thereafter
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Services may be required more frequently if the vehicle is subject to heavy use.
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Failure to adhere to this policy may affect the warranty.
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Once you purchase a horsebox you are part of the John Oates family for life.
Your Warranty Cover with John Oates Horseboxes
Vehicle/Chassis
if you've purchased an brand new vehicle your warranty will be covered by the manufacturer and you will need to contact the relevant dealer for any enquiries or claims.
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If you have purchased a used vehicle for your new build horsebox you warranty will be covered by WMS Group Ltd and you will have to contact them directly for any enquiries or claims.
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Horsebox Parts - 12 Months Cover
The above covers all parts used to manufacture your brand new John Oates Horsebox. This does not include damage caused by the user or extreme weather conditions.
For any enquiries or claims please contact John Oates Horseboxes.
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Horsebox build - 3 Years Cover
The above covers the workmanship that goes into the build of a brand new John Oates Horsebox.
This does not include damage caused by the user or extreme weather conditions.
For any enquiries or claims please contact John Oates Horseboxes.
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Paint Finish - 12 Months Cover
The above covers paint work only. Chips, scratches and dents are not covered when caused by user.
This does not include damage caused by the user or extreme weather conditions.
For any enquiries or claims please contact John Oates Horseboxes.
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Decals - 12 Months Cover
The above covers paint work only. Chips and scratches are not covered when caused by user.
This does not include damage caused by the user or extreme weather conditions.
For any enquiries or claims please contact John Oates Horseboxes.
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John Oates Ltd work on the same basis as all major dealerships/car sales offices, vehicles need to be brought to John Oates Ltd or an approved center for warranty work and claims. If the vehicle in question requires recovery or collection this will be an additional charge dependant on the distance.
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All warranty must be carried out by John Oates Ltd or an approved center. Any damage, repairs or additional work carried out by a third party my harm any warranty claims or void your warranty.
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To qualify and maintain your warranty cover your horsebox must carryout the scheduled services as described in your service schedule of a new build horsebox.