| Minor | Major | ||
| 12,000 miles | 24,000 miles | ||
| or every 12 months | or every 24 months | ||
| Service Preparation & Road Test |
Check for body damage. | Yes | Yes |
| Check wheels and trims for damage. | Yes | Yes | |
| Check operation of brakes for judder/pulling and noise. | Yes | Yes | |
| Check steering controls and column for wear/movement. | Yes | Yes | |
| Engine | Drain engine oil and refill (special or synthetic oils subject to additional charge). | Yes | Yes |
| Replace oil filter. | Yes | Yes | |
| Replace sump plug seal or report sump plug replacement if integral. | Yes | Yes | |
| Check for general oil leaks. | Yes | Yes | |
| Check for timing belt replacement interval & report if due according to mileage or age. | Yes | Yes | |
| Check radiator condition, security and report any leaks | Yes | ||
| Check Radiator cap seal | Yes | ||
| Check coolant hoses for leaks and condition, and security check securing clips for tightness and report. | Yes | ||
| Check electric cooling fan for operation where applicable. | Yes | ||
| Check condition and tension of fan or alternator belt. Adjust or report on condition. | Yes | ||
| Check condition and adjust auxiliary drive belts if required (excluding timing or cambelt). | Yes | ||
| Replace air filter. | Yes | ||
| Report if spark plugs are due to be changed according to mileage. An additional charge applies for the supply of plugs and fitment. | Yes | Yes | |
| Check and record antifreeze strength and minimum temperature and top up coolant as required. | Yes | Yes | |
| Check & report condition and security of undertray | Yes | Yes | |
| Fuel | Check fuel cap seal condition. | Yes | |
| Check visual condition of fuel lines. | Yes | ||
| Check fuel filter replacement interval and report if due. | Yes | Yes | |
| Drive System | Check for correct clutch operation. | Yes | Yes |
| Check for correct gearbox operation. | Yes | Yes | |
| Check and top up clutch fluid where applicable. | Yes | Yes | |
| Check drive shaft gaitors for security and report leaks. | Yes | Yes | |
| Grease prop/shaft if applicable. | Yes | ||
| Check and top up axle and/or transaxle oil if applicable. | Yes | ||
| Top up gearbox fluid where applicable and not sealed. | Yes | ||
| Electrical | Check operation of exterior lights. | Yes | Yes |
| Check horn. | Yes | Yes | |
| Check diesel heater plug indicator operation where fitted. | Yes | ||
| Check battery security and lubricate terminals. | Yes | ||
| Check battery condition and print results. | Yes | Yes | |
| Top up battery/non-sealed units only. | Yes | ||
| Visual inspection of HT (high tension) leads. | Yes | ||
| Test alternator charging rate - check security. | Yes | ||
| Steering & Suspension |
Check and top up power steering reservoir where applicable. | Yes | Yes |
| Check steering and suspension components for wear and corrosion. | Yes | Yes | |
| Check steering rack gaiters condition. | Yes | Yes | |
| Check wheel bearings for excessive play or roughness. | Yes | Yes | |
| Carry out shock absorber bounce test. | Yes | Yes | |
| Grease steering and suspension where applicable. | Yes | ||
| Exhaust | Inspect exhaust system (including catalyst if fitted) for leaks, security and noise. | Yes | Yes |
| Visual check for exhaust smoke. | Yes | Yes | |
| Brakes | Check brake pads for wear or damage. | Yes | Yes |
| Check brake callipers for leaks and security. | Yes | Yes | |
| Check service brake shoes for wear or damage - clean and adjust if required (excludes internal handbrake shoes). | Yes | Yes | |
| Inspect operation of wheel cylinders and report any leaks. | Yes | Yes | |
| Visually check brake hydraulic system, pipes and hoses for any leaks, chafing and corrosion. | Yes | Yes | |
| Check security of handbrake linkages and travel. Lubricate and adjust if required. | Yes | Yes | |
| Check brake discs and drums for wear, cracks, corrosion and scoring or pitting (excluding internal drums). | Yes | Yes | |
| Check brake fluid level and top up if required. | Yes | ||
| Check brake servo operation. | Yes | ||
| Carry out brake fluid boil test and record readings. | |||
| Replace brake fluid and bleed system. | Yes | ||
| Tyres & Wheels | Remove road wheels. | Yes | Yes |
| Check tyre size and whether tyre is fitted to side wall instructions. | Yes | Yes | |
| Check tyre condition and tread depth (including spare). | Yes | Yes | |
| Check and adjust tyre pressures (including spare). | Yes | Yes | |
| Set wheel nut torque to manufacturer's settings. | Yes | Yes | |
| Check wheels for correct balance (including spare). | Yes | Yes | |
| Vision | Check windscreen wiper condition and operation. | Yes | Yes |
| Check rear wiper condition and operation (if fitted). | Yes | Yes | |
| Check windscreen washer operations, align jets and top up if required. | Yes | Yes | |
| Top up windscreen washer bottle(s) | Yes | Yes | |
| Check windscreen for chips and cracks. | Yes | ||
| Check mirror condition (interior and exterior). | Yes | ||
| Check number plate condition. | Yes | ||
| Check camera operation. | Yes | Yes | |
| Internal | Remove cabin filter, clean out housing and renew cabin filter | Yes | |
| Advise if cabin filter is required according to age/mileage recommendations and last change. | Yes | Yes | |
| Check dash warning lights | Yes | Yes | |
| Check seatbelts - front and rear including lap belt. | Yes | ||
| Check operation of all external door locks. | Yes | ||
| Lubricate accessible door hinges (with white grease). | Yes | ||
| General | Reset vehicle service light where applicable (subject to data and tooling availability). | Yes | Yes |
| Lubricate bonnet catch. | Yes | ||
| Stamp service book/create Service Invoice | Yes | Yes | |
| Rotate road wheels to check for brake binding | Yes | Yes |